Refunds and Cancellations

Last updated: 2 October 2026

1. How to contact us

Email vbsministries@gmail.com, addressed to JAD Samuel, with your order or transaction reference, payment date, contact details, and the reason for your request. For damaged or incorrect goods, include photographs where reasonably available. Do not send card numbers, banking passwords, UPI PINs, or OTPs.

We will acknowledge consumer complaints within 48 hours and address them within one month, or sooner where required by law. We may ask for the information reasonably needed to verify the transaction and arrange a remedy.

2. Cancelling printed-material orders

You may request cancellation before your order has been dispatched or handed over for collection. Contact us promptly so we can check its fulfilment status. If cancellation is confirmed before dispatch or handover, we will refund the amount paid for the cancelled order, including delivery charges not incurred. We do not charge a cancellation fee.

Once goods have been dispatched or collected, change-of-mind cancellation is not normally available. This does not prevent a remedy for damaged, defective, incorrect, misdescribed, or undelivered goods, or another entitlement under applicable law.

If we cancel because stock is unavailable or we cannot fulfil your order, we will refund the amount paid for the affected items and the corresponding charges for services not supplied. Any substitute requires your agreement.

3. Damaged, defective, missing, or incorrect goods

Please inspect deliveries and report a problem within 7 days where possible so we can investigate quickly. This reporting period does not limit your statutory rights or prevent a claim concerning a defect that could not reasonably be discovered on delivery.

For a verified problem, we will arrange an appropriate replacement, delivery of missing items, or refund as required by applicable law and the circumstances. We will provide return instructions if the goods are needed for assessment. Keep the goods and packaging where reasonably possible; do not send a return before contacting us. Where the problem is our responsibility, we will arrange or reimburse reasonable agreed return costs.

Unused surplus materials, an incorrect selection made by the buyer, or a change of mind do not normally qualify for return after dispatch. This restriction does not override any mandatory legal remedy.

4. Digital resources

Where paid digital resources are offered, cancellation is available before access or download delivery has been supplied. Once access has been supplied, change-of-mind refunds are not normally available. If paid content is inaccessible, defective, incorrect, not as described, or not delivered, contact us for assistance and an appropriate remedy, including a refund where required.

Free downloads have no purchase price to refund. Applicable consumer rights remain unaffected.

5. Failed payments and duplicate charges

If a payment is debited but your order is not confirmed as paid, send us the order and payment references so we can check with the payment provider. A failed or pending payment may be automatically reversed by the provider or bank. Do not make repeated payments while an earlier debit is being checked.

Verified duplicate payments for the same order will be refunded. We will confirm the outcome of the reconciliation rather than assuming every pending debit is a successful payment.

6. Refund method and timing

After eligibility is established and any necessary return or verification is completed, we will initiate an approved refund within 5–7 business days, or sooner if required by law. Refunds will normally be sent through the original payment method. Where that is unavailable, we will agree a suitable alternative after appropriate verification.

The time for the amount to appear in your account depends on the bank and payment provider. We will provide a refund reference where available so you can track it. No refund-processing or gateway fee will be deducted from a refund to which you are legally entitled.

Delivery costs relating to services already supplied are not normally refunded for a voluntary cancellation. This does not apply where delivery failed, the problem was our responsibility, or applicable law requires their refund.

7. Donations and training bookings

Where donations are accepted, contact JAD Samuel promptly about an accidental, unauthorised, or duplicate payment. We will investigate and consider an appropriate refund in accordance with the circumstances and applicable law. Donations are separate from purchases and do not create an automatic right to a change-of-mind refund.

Where paid training or event bookings are offered, specific cancellation conditions will be communicated before booking. If VBS cancels the event, we will refund the affected fee or offer an alternative with your agreement.

8. Rights and contact

This policy does not remove rights provided by applicable consumer law, payment-provider processes, or other mandatory law. Changes will be dated and will not retrospectively reduce rights attached to an existing order.

Responsible person and grievance contact: JAD Samuel, National Director, VBS Ministries.

Email: vbsministries@gmail.com

Phone: +91 9731990140

Address: No. 3, 1st Main Road, St Thomas Town Post, Lingarajpuram, Bengaluru – 560084, Karnataka, India.